Frequently Asked Questions
We have many options for you to pick from within the USA. Below are some time frame estimates . This will help you make an informed decision, however this is just an estimate.
* USPS First Class: Small Packages 0 to 12oz : 2 to 5 days
* USPS Priority: 2 TO 5 days
* Standard: 2 to 7 days
* Fedex Ground : 2 to 6 days
* Dhl E commerce: 2 to 7 days
International Time Frame Estimate
USPS First Class International : 10 to 30 Business Days
FedEx Ground , Priority and Economy to Canada: 1 to 2 Business Days
FedEx Ground , Priority and Economy to all other countries: 2 to 5 Business Days
Dhl Express To Canada: 1 to 2 Business Days
Dhl Express to Other Countries: 2 to 7 Business Days
Yes You Can.
No You Cannot. A kind notification will be provided after a cancellation, if this occurs.
WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS
Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.
Sadly when an international and USA mail gets returned, shipping fees will be incurred, For the shipping and return of mail back to sender. A shipping invoice will be sent to USA customers and International customers will only be refunded for cost of goods only.
We offer free standard shipping within the US ONLY on orders $100 and above. Stay close as we offer free shipping options regularly.
Our processing time is 3-5 business days before actual shipment. During High peak periods and due to the high demand of some of our products, please allow 5 to 10 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.
After your order has shipped, we would send a detailed information on your tracking number. Depending on the carrier, (USPS, FEDEX OR DHL), you should easily have access to your package transit times and progress.
Unfortunately, we are not responsible for lost or stolen items.
Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. We advice to pick Fedex Ground at checkout ONLY , just so your goods are insured.
Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
1. Send a very Clear Picture of the Damages
2. Send your order number at time of initial contact to expedite the replacement process.
3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.
Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly.
Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual address, this is because we have no control how products are repackaged to your destination.
(International Customers)
Please follow the steps above and a refund will be given immediately. Sadly we do not reship damaged products.
Sadly we do not accept returns.
For any inquiries please send us an email at support@juviasplace.com.